1. Introduction
Ottawa Ice Lightning Club is committed to providing high-quality training and development opportunities for young athletes. As part of our commitment to transparency and fairness, we have established this no-refund policy to outline our stance on refunds, cancellations, and eligibility termination.
2. Payment and Enrollment
- Payment Obligations:
- All payments made to Ottawa Ice lightning Club are non-refundable. Once a payment is processed, it cannot be reversed or refunded.
- By enrolling your child in our programs, you agree to abide by this policy.
- Eligibility and Participation:
- Ottawa Ice Lightning Club reserves the right to evaluate and determine each player’s eligibility based on skill level, behavior, and commitment.
- Termination of eligibility may occur at any time due to factors such as disciplinary issues, lack of progress, or violation of Ottawa Ice Lightning Club rules.
3. Cancellation and Withdrawal
- Voluntary Withdrawal:
- If a player voluntarily withdraws from Ottawa Ice Lightning Club, no refunds will be issued for any remaining sessions or fees.
- We encourage open communication with our coaching staff if a player needs to withdraw.
- Involuntary Termination:
- Ottawa Ice Lightning Club may terminate a player’s participation due to serious misconduct, repeated violations of policies, or other compelling reasons.
- In such cases, no refunds will be provided.
4. Exceptions
- Medical Reasons:
- In the event of a documented medical condition that prevents a player from participating, Ottawa Ice Lightning Club will issue a refund.
5. Contact Information
For any questions or concerns related to this policy, please contact us at oilhc.ottawa@gmail.com